About Us
Grill & Bun is operated by HUNGER HUT LTD, providing freshly prepared burgers, loaded fries, drinks and meal options through online ordering, collection and local delivery services.
This Privacy Policy explains how we manage customer information collected through our website, order process and communication channels.
Information We Collect
When you browse our website, place an order or contact us, we may collect information including:
- Name and contact details
- Delivery or collection information
- Order details and selected menu items
- Messages or enquiries submitted through our website
- General website usage information
We only collect information that is needed to provide our services and improve the customer experience.
How We Use Your Information
Your information may be used for:
- Preparing and managing your food order
- Arranging collection or local delivery
- Responding to questions and customer requests
- Providing updates related to your order
- Improving our menu, website and service experience
Order Information
Information connected with an order is used to complete your request, prepare your selected items and provide suitable customer support.
Order records may be stored for up to 24 months for business administration, service enquiries and maintaining accurate order information.
Customer Messages
If you contact us by email, phone or website forms, we may keep your message details for up to 12 months to help us respond effectively and maintain customer service records.
Cookies
Our website may use cookies to help provide a smoother browsing experience and improve website performance.
Cookies may remember basic preferences, support website functionality and help us understand general visitor activity.
You can manage cookie preferences through your browser settings at any time.
Website Information
We may collect general information about website visits, such as viewed pages, device type and basic browsing activity.
This information helps us improve website performance and make our online ordering experience easier to use.
Sharing Information
We do not sell customer information.
Information may only be shared when necessary to provide our services, such as supporting website operations, managing orders or arranging delivery services.
Any service providers supporting our operations are expected to handle information appropriately.
Keeping Information Secure
We take reasonable steps to protect customer information and maintain suitable practices when handling personal details.
We regularly review our processes to help maintain a safe and reliable customer experience.
Your Information Rights
You may contact us to request access to the personal information we hold about you or ask us to update incorrect details.
Requests relating to personal information will normally receive a response within 30 days.
Children’s Information
Our website is designed for customers who can place food orders independently. We do not intentionally collect personal information from children without appropriate involvement from a parent or guardian.
Policy Updates
We may update this Privacy Policy when our website, services or information handling practices change.
Any updated version will apply immediately once published on this page.
Contact Information
If you have any questions about this Privacy Policy, please contact us.
HUNGER HUT LTD
219 Twickenham Road
Isleworth
England TW7 6AA
Phone: +44 20 8570 2947
Email: food@grillbun.co.uk