About Our Service
Grill & Bun is operated by HUNGER HUT LTD, providing freshly prepared burgers, loaded fries, drinks and meal options through online ordering, collection and local delivery services.
We aim to provide a convenient ordering experience with freshly prepared food made according to customer selections.
Ordering Process
Customers can place orders through our website by selecting available menu items, providing required information and completing the order process.
Orders are reviewed after submission and preparation begins once the order details have been confirmed.
If we need to clarify any order details, we may contact you using the information provided during checkout.
Order Confirmation
An order confirmation message will be provided after your order has been received.
Please review your order details carefully. Any changes or corrections should be requested as soon as possible and ideally within 10 minutes after placing the order.
Food Preparation
All menu items are prepared after order confirmation using the selected ingredients and options shown on our website.
Estimated preparation times may vary depending on order size, menu selection and busy periods.
Typical preparation time is approximately 15–30 minutes.
Collection Service
Customers choosing collection should arrive at the selected time provided during the ordering process.
For the best quality, collected orders should be picked up as soon as reasonably possible after notification.
Delivery Service
We provide local delivery services within our available service area.
Delivery times may vary depending on location, order volume, traffic conditions and other circumstances outside our reasonable control.
Customers should provide accurate delivery information when placing an order.
Menu Information
We aim to keep menu descriptions, prices and availability information accurate.
Small variations may occur because food is freshly prepared and ingredients may naturally differ in appearance or portion size.
Payments
All prices shown on our website are displayed in pounds sterling (£).
Customers are responsible for checking their order details before completing the purchase process.
Changes To Orders
Requests to change an order should be made as soon as possible after confirmation.
Once preparation has started, changes may not always be possible due to the nature of freshly prepared food.
Customer Responsibilities
Customers are responsible for providing accurate contact details, delivery information and order selections.
Please inform us before ordering if you have any dietary requirements or questions about menu ingredients.
Website Use
Customers should use our website responsibly and provide accurate information when using our online services.
We may update website content, menu information or services when necessary to improve customer experience.
Policy Updates
We may update these Terms & Conditions when changes are made to our services, website or business operations.
Any updated version will apply immediately once published on this page.
Contact Information
If you have any questions about these Terms & Conditions, please contact us.
HUNGER HUT LTD
219 Twickenham Road
Isleworth
England TW7 6AA
Phone: +44 20 8570 2947
Email: food@grillbun.co.uk